Refund Policy

Last updated: November 2026

Every job we make is custom, printed to the proof you approve. This policy explains what happens if something is wrong with your order, how to cancel and when we issue refunds.

If something is wrong with your order

Tell us within 5 business days of pickup, delivery or installation. Email photos and your order number to cliff@cliffdigital.com, or call (310) 323-5600.

If the problem is our mistake, we will reprint, repair or reinstall it at no charge. Our mistakes include:

• A print that does not match your approved proof
• A defect in the printing or the material
• An install problem caused by our crew

If we cannot reprint or fix the item, we will refund what you paid for that item.

What is not covered

• Mistakes in a proof you approved, such as spelling, colors, sizes or content
• Normal color differences between screens, materials and printers
• Damage caused by the surface, such as failing paint, rust or a dirty or damp surface
• Damage from wear, accidents, harsh cleaning or pressure washing
• Graphics installed by someone other than our crew
• Problems reported more than 5 business days after pickup, delivery or installation

Canceling an order

• Before you approve a proof, you can cancel at no charge. Design work already done may be billed.
• After you approve a proof, you pay for the design, materials and labor used up to the time you cancel.
• After your job is printed, it cannot be canceled, because it was made only for you.

Damaged in shipping

Check your order when it arrives. If anything was damaged in shipping, keep the box and packing, take photos and tell us within 5 business days. We will replace the damaged items.

How refunds are paid

Approved refunds go back to the original payment method. How long it takes to show up depends on your bank or card company.

Questions

Call (310) 323-5600 or email cliff@cliffdigital.com. See our terms and conditions for more on estimates, proofs and payment.